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    Our Process

    The entire team at Harvey Norman Design and Renovations is committed to total customer satisfaction. We achieve this by providing the highest quality products and service.
    A dedicated and qualified project management team is assigned to schedule, order and organise the installation of every job and keep the customer informed at each stage of
    the renovation.

    Your customer service team includes A:

    Technical Representative – Confirms measurements and final details for the customer to ensure all aspects of the renovation are covered and agreed upon.

    Office Project Coordinator – The main point of contact for our customers in relation to the timing and stages of the renovation.

    Renovation Supervisor – Our on-site supervisor completes quality assurance tests and checks and ensures the project meets Harvey Norman’s rigorous standards.

    Our Process

    - Visit one of our beautifully appointed showrooms and allow one of our renovation consultants to advise you of the latest materials and finishes.

    - Our renovation consultant will organise for an experienced designer to visit your home and create a renovation specifically designed and tailored to suit your needs.

    - You can view your prospective renovation on our 3D Design Software. It’s a great way to envisage your new room on screen.

    - Once you are completely satisfied with your renovation design, contracts, plans and specifications will be confirmed.

    - Designers will debrief to one of our technical representatives, who will visit your home to ensure all technical aspects are covered and answer any questions you may have.

    - A project manager will be assigned to your renovation and guide you through the entire renovation process.

    - Materials are ordered, a schedule of works created and a starting date confirmed with you.

    - Your project manager will make regular contact with you during the renovation process to ensure you are informed and satisfied with the works and job progress.

    - Our experienced site supervisors will make scheduled site visits and complete process checklists to ensure that work is progressing appropriately.

    - Your renovation is completed in a timely fashion and to Harvey Norman's exacting standards.

    - Your allocated site supervisor completes a final inspection and completion report.

    - You become one of thousands of satisfied customers and recommend us to your friends
    and family.

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